WHO WE ARENeptune Mountaineering is an outdoor specialty retail store dedicated to welcoming all. We are owned, managed, and staffed by people inspired by the outdoors.
OUR MISSION
We serve our guests by understanding their needs and utilizing our expertise to provide the highest quality equipment to heighten their experience in the outdoors.
OUR VALUES
Welcome All – Always Learn – Cultivate Community – Inspire Environmental Stewardship – Enrich Lives
We Sell Fun.
WHAT YOU’LL BE DOING
This role deeply contributes to the success of the store by providing exceptional guest experiences and ensuring that individuals leave with the products they need. For this reason, ideal candidates will possess a background in retail sales/customer service, interest in a leadership role, and experience/expertise relating to climbing, backpacking, hiking, backcountry skiing, or camping.
RESPONSIBILITIES AND DUTIES
- Perform and delegate all store opening and closing procedures as scheduled.
- Manages the sales team throughout the shift, ensuring that customers’ needs are met, meals and breaks are taken appropriately, and that the store is performing to expectations.
- Communicate effectively with the sales staff about sales goals, store promotions or initiatives, and other general information that supports the overall company objectives.
- Participates in hiring, training, coaching, and developing sales associates.
- Provides customers with accurate and appropriate product and service information, tailoring the sales approach to find the right product and the right solutions for that customer, including ski shop and rental needs.
- Serves as a model of what positive interactions with all levels and types of customers should look like; exemplifies the customer-centric, friendly and approachable salesperson that Neptune is renowned for.
- Ensures that the store is clean and well merchandised by doing or delegating duties such as re-stocking, fluffing/tucking the apparel, dusting and other general tidying
- Works with the store manager, sales ops team and the merchandise managers to provide feedback on customer and inventory needs for the store.
- Supports the receiving of inventory and managing back stock, making sure newly arrived products are out on the floor and merchandised in a timely and appropriate manner.
- Works periods at the cash register as needed to complete sales transactions, handle returns and general questions.
- Researches transaction issues or errors and resolves customer needs or complaints when necessary
- Identifies and communicates any visual merchandising issues and opportunities and assists in implementing solutions; helps execute the seasonal floor set transition of the store.
- Participates in all clinics and company meetings.
- Supports management with any other duties as assigned
QUALIFICATIONS
- Retail sales experience in a lead role, preferably in an outdoor or sporting goods store.
- Must possess excellent selling skills, with the ability to understand the customer’s needs and deliver outstanding customer service
- Has demonstrated leadership qualities and proven communication skills in order to direct and coach employees and at rare times to handle unhappy customer situations
- A motivated self-starter with the ability to multi-task and work in a team environment
- Has a passion for the outdoor activities represented at Neptune and the gear needed for those activities; enjoys learning about the latest technologies in the realm of both equipment and apparel.
- Must be consistently reliable and punctual
- Experience with modern POS system like Lightspeed preferred
- Availability to work a flexible schedule, including holidays, evenings and weekends
WHAT WE OFFER
- Pay Range: $20 - $25 per hour depending on experience.
- Exclusive employee pricing and discounts on a variety of outdoor equipment.
- Access to rental equipment at Neptune Mountaineering.
- Free or discounted purchases at Neptune Café
- Discounted services from Neptune Ski Shop
- “Pay to Play” product testing and product review incentives and rewards.
- Sales performance rewards
- Full-time employees eligible for Group Health Insurance with subsidy
- Discounted membership to a local indoor climbing gym.
- 401K and Profit Sharing
We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
